I received the medical treatment from your clinic on February 8. The doctor said I have caught a cold and provided me some pills.
After taking all the pills on time according to the instruction for three days, I feel even worse. I got a high fever and was sent to the Intensive Care Unit. The doctors in the Intensive Care Unit said the pills that (w.....) provided by your clinic did not match my illness.
I have visited your clinic since I was five years old. I never imagine that you would make such a serious mistake. I would like to request for compensation for my extra medical expense and psychological trauma.
Yours faithfully,
Don Wong
Reply by Amy, Steven, Kitty
Dear Mr Wong
Re:Complaint on the Medical Treatment Provided
We are sorry that you feel worse after taking our prescription.
We have done a serious and thorough inspections on the prescription that we have given you. We have also contacted drug suppliers and we are sorry to tell you that the aspirin supplier has made some serious mistakes.
In order to compensate your unfortunate experience, we are willing to cover all your medical expense due to our mistake. We would also like to ensure you that this is a one-off problem. To prove that, we would like to offer you a free medical treatment.
If you have any further inquiry, please contact us.
Yours Sincerely,
Dr. Leung
Rejection by Joe and Polly
Dear Mr. Wong,
Re:Complaint on the Medical Treatment Provided(change to a positive word)
(Better lead in needed) We are sorry that your situation got worse after you took our pills.
Our inspection shows that your symptoms could be cured after taking our medicine. We believed the reason your situation got worse was due to cross infection. Thus, the medicine that we provided may not work properly.
If you still feel any discomfort, you are welcome to come to our clinic again.
Complaint on the Medical Treatment Provided
I received the medical treatment from your clinic on February 8. The doctor said I have caught a cold and provided me some pills.
After taking all the pills on time according to the instruction for three days, I feel even worse. I got a high fever and was sent to the Intensive Care Unit. The doctors in the Intensive Care Unit said the pills that (w.....) provided by your clinic did not match my illness.
I have visited your clinic since I was five years old. I never imagine that you would make such a serious mistake. I would like to request for compensation for my extra medical expense and psychological trauma.
Yours faithfully,
Don Wong
Reply by Amy, Steven, Kitty
Dear Mr Wong
Re: Complaint on the Medical Treatment Provided
We are sorry that you feel worse after taking our prescription.
We have done a serious and thorough inspections on the prescription that we have given you. We have also contacted drug suppliers and we are sorry to tell you that the aspirin supplier has made some serious mistakes.
In order to compensate your unfortunate experience, we are willing to cover all your medical expense due to our mistake. We would also like to ensure you that this is a one-off problem. To prove that, we would like to offer you a free medical treatment.
If you have any further inquiry, please contact us.
Yours Sincerely,
Dr. Leung
Rejection by Joe and Polly
Dear Mr. Wong,
Re: Complaint on the Medical Treatment Provided (change to a positive word)
(Better lead in needed) We are sorry that your situation got worse after you took our pills.
Our inspection shows that your symptoms could be cured after taking our medicine. We believed the reason your situation got worse was due to cross infection. Thus, the medicine that we provided may not work properly.
If you still feel any discomfort, you are welcome to come to our clinic again.
Yours faithfully,
Joe Chan, Polly Chan